Ordering with Ethereal Blooms
By placing an order with Ethereal Blooms, either in store, on the phone or via our website at www.etherealblooms.com(further referred to as “the website”) you are agreeing to the following terms and conditions.
Changes to your order
Once your order is being processed, cancellation of your order is possible only in exceptional circumstances and is entirely at our discretion. Once the product has been dispatched, orders cannot be cancelled anymore.
Ethereal Blooms offers optional delivery service in addition to any product purchase. Please be advised that delivery and product are separate items, both together can define an order, one does not affect the other. We always strive to fulfil any order accurately, occasional this might not be possible for reasons out of our control; we will always try to rectify, e.g. when delivering to a workplace but the person is off that day, or if a delivery is rejected by the recipient, this cannot be held against Ethereal Blooms and does not entitle for any claims against us.
Ethereal Blooms offers two types of delivery service:
Courier (hand delivery) within our stated delivery areas (noted at the end of this page. If your postcode does not fall within the delivery area, please contact us directly. Dependent on the time of day, location, cost of arrangement, we may be able to organise special delivery.
Postage- nationwide. This applies to the following arrangements:
We will constantly work on expanding our range to allow for postage. Due to the delicate nature of the flowers, there is risk of damage during transit.
All deliveries can take up to 2 weeks to arrive- dependent on which flowers are selected, in season, or preserved. We will keep you constantly updated with delivery detailsand timings.
We will try to ensure that your order is delivered to the recipient's address you have provided. However, there are times when this is not possible due to problems with the address provided or due to problems couriers or drivers may encounter when attempting to deliver the order. It is therefore very important that you ensure that the address of the recipient you provide is accurate, and that you give us additional instructions to assist our drivers to locate difficult-to-find addresses. We cannot be held responsible for non-deliveries in case of invalid or outdated delivery addresses provided by the client; re-deliveries in such cases are subject to an additional delivery charge.
Deliveries to offices or other commercial establishments
When delivering to offices, internal distribution stations, receptions etc we will always ask the person accepting the flowers to sign a proof of delivery. Upon receipt of this proof, the order is deemed to have been executed and Ethereal Blooms cannot be held liable for any delays or damages that may occur with the product from this point onwards.
If a delivery is rejected by the recipient, the recipient is not home or not available, your order will be put on hold or made available for collection at our studio. We will then contact you, and you or the recipient have the option of either collecting the order or arrange for a re-delivery of the order, which might be subject to an additional delivery charge.
In case the sender leaves any delivery instructions (e.g. “call recipient as door bell not functioning), we will do our best to follow them and also pass this information to any service provider/courier. Once delivered and signed for, Ethereal Blooms cannot be held liable for the order from this point onwards.
Deliveries and Refunds
Ethereal Blooms strives for 100% customer satisfaction. We are aware that sometimes items may be damaged in transit due to no fault of ours or the customers. In such cases, we will offer to make the repairs ourselves.
In case an order is not received within the time as stated on the order confirmation, or arrives damages, please notify us within 7 days of such occurrence either by phone, email or in person in order for us to investigate and allow us to assist with the issue.
External Courier deliveries
Ethereal Blooms will always ship using the chosen delivery service. Under normal circumstances the packaging will ensure that any order will arrive in good condition; therefore, the order might be packed or wrapped with additional, non-branded protective packing.
If there is any damage which is incurred on delivery by the courier service, we will replace any damaged items as requested by the client. We will require photographic/ video evidence, and it may be likely that we will have to collect the arrangement to repair and replace damaged areas.
In addition, the following applies to Online Orders:
The confirmation email that is sent on completion of your order contains all the key information about your order. It is very important that you check this to ensure no errors have been made.
Ethereal Blooms does not provide refunds on Online Orders:
- for delayed/early deliver of product, depending on the service option chose by the client, we will raise a refund request with the courier company on behalf of the client and if successful refund the client for such charges within 4 weeks.
- for damaged product (e.g. broken buds, damaged rose petals or any other damages), we reserve the right to request photographic proof of such damage to help us assess the best mean to cure; upon receipt of such claim incl. evidence, we will then propose to the client within latest 2 business days the best way to cure such fault. In case of structural damage to the product, e.g. physical damage to the outer packaging, resulting in damages to vases, materials or structural damage to the shape or profile of an arrangement, we would arrange for collection of the damaged product from the recipients address and upon receipt produce and send out free of charge a similar product. We kindly ask the recipient in such cases to re-package the damaged product to her/his best knowledge prior confirming collection.
- In case a delay or damage to the product causes its initial purpose to pass, e.g. when the product has been ordered for a special occasion/date, we are happy to offer a store credit including all associated charges for product, delivery and postage for returning the item. Please understand that this case (3.) the item can only be accepted if returned unopened and in its original packaging.
Deliveries on weekends and public holidays
Ethereal Blooms delivers within the city areas (any post-codes inside the M25) Monday – Friday, by courier.
On occasion, we can make special arrangements for deliveries on Sundays and bank holidays to areas outside the above. Please contact us if you would like to request a weekend or public holiday delivery and we will try to make this possible.
Delivery failure and notification
Although we do our best to ensure that this does not happen, on very rare occasions, a delivery may fail to arrive at its destination due to an unforeseen delivery issue or may arrive damaged.
Please understand that we reserve the right to ask for photographic evidence of any damages prior to suggestion means to cure.
In case the product does not arrive or arrives damages, after investigating with the courier up to maximum five days after the intended delivery date, we
Changes to orders in exceptionally busy periods (Christmas, Valentine’s Day, Mother’s Day)
During exceptionally busy periods we may apply order deadlines. Additional orders or changes to orders after the order deadline cannot be guaranteed and will be dealt with at our discretion and on a case by case basis.
London Postcodes currently served by Courier